Skip to main content

Terms and Conditions

Terms and Conditions Enversed Entertainment

  • The tickets issued by Enversed Entertainment are provided with a unique bar code. The tickets can be downloaded immediately after payment and will also be sent to the e-mail address provided by the buyer.
  • Enversed Entertainment will not be liable if the email address entered by the buyer is incorrect or if the email account is not working. In these cases, there is no right to a (partial) refund of the ticket price.
  • When leaving the Enversed VR center, but in any case at the end of the day on which the ticket was activated, the validity of the ticket and of unused parts of any package will expire.
  • Ticket prices mentioned our website or social media are not binding. Enversed Entertainment reserves the right to change ticket prices.
  • The ticket cannot be exchanged for money, another ticket or otherwise.
  • The ticket may not be resold or otherwise used for commercial purposes.
  • By entering the our VR center you agree to the Enversed Entertainment house rules, which are an integral part of these terms and conditions.
  • The right of withdrawal does not apply to the purchase of tickets.
  • The ticket must be presented on request.
  • Corporate reservations are only confirmed once a 50% deposit has been paid. All reservations must be confirmed in advance.

VR center house rules

By entering our VR center you agree to the Enversed Entertainment VR center house rules.

1. Tickets
To visit our VR center, you need a valid admission ticket. You must show this admission ticket on request during your visit.

2. General rules
Dutch laws and regulations, and norms and values customary in the Netherlands, apply in our VR center and on these terms and conditions, During your visit, consider your own and other people’s safety and property, including that of the VR center. Avoid dangerous situations and always treat each other with respect. Violence, vandalism, unnecessary noise or other undesirable behavior will not be tolerated. Possession of weapons, being under the influence of alcohol and/or narcotics, trading or being in possession of narcotics and using objects such as telephones, drones, GoPros, selfie sticks, etc. in a dangerous and/or disruptive way is also not permitted.

3. Animals and pets
Animals or pets are not permitted in our VR center. Our VR center does not have a kennel where you can leave your dog.

4. Liability
You enter the Enversed Entertainment Center at your own risk. Any liability of Enversed Entertainment Center for damage is excluded, with the exception of damage caused by intent or gross negligence of Enversed Entertainment. Enversed Entertainment does not accept any liability for theft and/or loss of goods that you have brought yourself.

Do you have damages? Then you must show this to the employees of Enversed Entertainment before leaving the VR center. You are also obliged to have a report drawn up by Enversed Entertainment about the damage-causing event. The preparation of this report does not imply that Enversed Entertainment accepts any liability. In any case, Enversed Entertainment is not liable for damage if the damage is reported after leaving the VR center.

In the event and insofar as Enversed Entertainment is nevertheless liable for damage, this liability is always limited to the amount paid to it by its liability insurer, plus the deductible applicable to Enversed Entertainment.

5. Directions and instructions
You must always follow the directions of our employees completely and immediately and follow the instructions on the signs. Company management reserves the right to discontinue and maintain a VR experience or to close the VR center completely at any time. This does not entitle you to a (partial) refund of the ticket price or any other form of compensation.

6. Clothing
If you are dressed offensively or in such a way that you could be associated or confused with an Enversed Entertainment employee, we reserve the right to refuse you access to the VR center.

7. Own food and drink
It is not allowed to bring your own food and drinks to the VR center.

8. Smoking
Smoking is prohibited within the VR center. This also applies to the e-cigarette.

9. (Commercial) activities
Conducting (commercial) activities, including recordings, research, advertising and collections is not permitted in the VR center without prior written permission from Enversed Entertainment.

10. Camera surveillance and action photos
Camera surveillance is available to protect your and our safety and property.

11. Offense
Violation of these house rules may result in access to the VR center being denied or removal from the VR center and/or – in certain cases – reporting to the police. In that case you are not entitled to a refund of the ticket price.

12. Monitoring
The management of Enversed Entertainment reserves the right to inspect bags and ask for a valid ID for the protection of security or, if the facts and/or circumstances reasonably require it. Failure to comply with this may result in removal from the VR center.

13. Disputes
Dutch laws and regulations and the norms and values customary in the Netherlands apply to these terms and conditions. In the event of a dispute between you and the Enversed Entertainment Center, the competent court in the district of East Brabant has exclusive jurisdiction to hear such disputes.

14. Final provision
Management decides in all other cases not explicitly stated in these Enversed Entertainment regulations.

Cancellation policy

1. Cancellation policy for initial reservations for 1 to 26 people

  1. You can cancel free of charge up to two weeks before the booking date.
  2. In case of a complete cancellation, from two weeks to one week before the booking date, 25% of the booking amount will be charged.
  3. In the event of a complete cancellation, 50% of the booking amount will be charged from one week to the booking date.
  4. Up to one week before the booking date, the group size of ten people can be adjusted up or down, provided this is made known and there is sufficient capacity available.
  5. The group size with five people can be adjusted up or down from one week to three days before the booking date, provided this is made known and there is sufficient capacity available.
  6. From three days before the booking date, the group size with two people can be adjusted up or down if this is made known.
  7. In the event that the number of persons is reduced, in the context of a refund, the cancellation conditions apply.

2. Cancellation policy for initial reservations from 27 people and private events

  1. You can cancel free of charge up to two weeks before the booking date.
  2. In the event of a complete cancellation, 50% of the booking amount will be charged from two weeks before the booking date.
  3. Up to one week before the booking date, the group size of ten people can be adjusted up or down, provided this is made known and there is sufficient capacity available.
  4. The group size with five people can be adjusted up or down from one week to three days before the booking date, provided this is made known and there is sufficient capacity available.
  5. From three days before the booking date, the group size with two people can be adjusted up or down if this is made known.
  6. In the event that the number of persons is reduced, in the context of a refund, the cancellation conditions apply.

Discount codes

Terms and conditions

    1. These terms and conditions apply to digital and printed discount codes offered by Enversed Entertainment Eindhoven B.V. The nature, duration and expiration date of an offer and other specific terms of use can be found in the coupon or advertisement in which the discount code is included. Each discount code is valid for a certain period of time, after this period the discount code can no longer be used.
    2. Discount codes issued by Enversed Entertainment Eindhoven B.V. can be used for purchases at Enversed Entertainment Eindhoven B.V.
    3. You cannot use discount codes for bookings that have already been made.
    4. Unless stated otherwise, each discount code can only be used once per person and per e-mail address.
    5. If a discount code is used for items whose (total) price is below the value of the discount code, the remaining value of the discount code will lapse.
    6. If the booking for which you used the discount code is canceled, the discount will expire.
    7. You cannot exchange discount codes for cash. With a discount code you cannot get a discount on products other than the products to which the relevant discount code promotion applies and which are described in more detail in the communications in which the discount code is included.
    8. Discount codes are provided once. No compensation will be made in case of theft or loss. Loss also includes the (accidental) deletion of e-mails.
    9. It is not allowed to change or falsify discount codes, including hacking, spreading viruses, spamming or forwarding.
    10. You cannot use discount codes for commercial purposes and/or purposes other than those for which they were issued.
    11. Any (attempted) fraud or other unauthorized action will be registered and will result in the use of discount codes being denied.
    12. You can redeem an unlimited amount of gift cards or a combination of a maximum of 1 discount code and an unlimited amount of gift cards per order.
    13. The discount code is not valid in combination with other discount promotions.

Redeeming your discount code

  1. The conditions and options for use differ per discount code. Therefore, read the discount carefully.
  2. Go to enversed.com
  3. Go to ‘Book now’. Click on the product you want to book and then click on “available”.
  4. A pop-up will appear in which you can redeem your discount code. Click on “Use promo or voucher” and enter your code.
  5. Follow the steps to complete your booking.